Our Services

When you deliver your machine for repair, if you don't provide your contact details or work required description; then it will sit in limbo till you contact us to provide this much required information!

If you do send your machine in for repairs we attend to the items you have asked us to. We don't solve the problems you haven't raised unless it is a consequence we can't avoid.

If you've tried to fix it yourself we prefer you find another repairer. But if you do get us to repair it, then we don't take responsibility for work done by others. Further if you don't provide us with a full brief of what work has been attempted by you or even another repairer, then will often spend more diagnostic time than would have been required otherwise.

We also don't provide full diagnostic work inside the minimum charge. This covers administration, pickup/drop off, and a 15 minute inspection. Typically this allows us to identify the cause of the fault you have described. We don't cover a series of faults! In other words that initial inspection does not cover multiple faults.

Last but not least very rarely will a quotation be able to include multiple faults. For instance, you describe the machine is not filling. We find a faulty pump and quote to replace it. Customers must understand that without the machine filling we can't test if the machine is heating, and if the machine is reaching the correct pressure and if the taps are leaking under pressure.